Gaming is for fun, not stress. At 399bwt, we believe every player deserves a responsible gaming environment. Know your limits, stay safe, and enjoy the experience.
Concerned about gaming addiction? Our support team is available 24/7.
Activate Self-Exclusion
399bwt provides these tools to support every player's wellbeing and ensure a safe gaming experience.
Set daily, weekly, or monthly deposit limits. Once a limit is in place, you stay in control of your own spending.
Decide in advance how long you'll play each day. Once your time is up, 399bwt will automatically send you a reminder.
Need a short break? Activate a cooling-off period ranging from 24 hours to 30 days. Your account stays active during this time, but gaming will be paused.
If you need a longer break, activate self-exclusion to fully close your account for anywhere between 6 months and 5 years.
View a detailed history of your gaming patterns, time spent, and spending. Stay aware of your own habits.
Our support team is always ready to help with any gaming-related concerns. Get assistance easily.
Responsible gaming is not just about playing less — it means keeping gaming a healthy part of your entertainment without harming your finances, mental health, or family life. At 399bwt, we want you to enjoy the games while always staying in control of your life.
Online gaming is growing rapidly in popularity across Bangladesh. Whether it's slots, casino, betting, or bingo, there's enjoyment to be found in every type of game. But that enjoyment only lasts when it stays within limits. 399bwt's responsible gaming policy gives you all the support you need to maintain those limits.
Gaming should never replace income. It's a form of entertainment — just like going to the cinema or eating out. Decide in advance how much time and money you're willing to spend on entertainment, then enjoy it fully within those limits.
Keep in mind: Gaming on 399bwt is purely for entertainment. Winnings are never guaranteed. Never bet more than you can afford to lose.
Ask yourself — are your gaming habits healthy? If most of your answers to the checklist below are "Yes", you're gaming responsibly.
Gaming is entertainment for me, not a source of income.
I always set a budget before I play and never go beyond it.
I can stay calm after a loss and don't feel pressured to bet more.
Gaming does not affect my work, family, or social life.
I can stop playing at any time without feeling uncomfortable.
I have never considered borrowing or going into debt to fund my gaming.
Great! Keep up these habits. 399bwt is always here for you.
There are warning signs that indicate your gaming habits may be heading in a harmful direction. Be honest with yourself and take action early.
Placing bigger bets to chase your losses — The thought "just a little more and I'll win it back" is a dangerous one.
Unable to stop gaming — Once you start playing, it's becoming harder to stop.
Hiding your gaming from loved ones — Worried about what your family or friends would say if they found out.
Household money is being spent on gaming — Money meant for groceries, bills, or your children's education is going toward betting.
Feeling restless or irritable when not gaming — This is a clear sign of addiction.
Losing interest in sleep, eating, or work — Day-to-day life is being disrupted.
Don't wait if you notice these signs. Contact the 399bwt support team or activate self-exclusion.
You can easily set various limits on your 399bwt account at any time. These tools are simple to use and can be activated whenever you need them.
| Limit Types | Options | Time to Take Effect | Status |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediate | Active |
| Loss Limit | Daily / Weekly / Monthly | Immediate | Active |
| Session Time Limit | 30 minutes to 8 hours | Immediate | Optional |
| Cooling-Off | 24 hours to 30 days | Immediate | On Request |
| Self-Exclusion | 6 months to 5 years | Within 24 hours | On Request |
Reducing a limit takes effect immediately. However, a request to increase a limit takes effect after 7 days — this cooling-off period gives you time to reconsider.
Tips: Set a realistic budget at the start of each month and configure your deposit limit accordingly. This is the most effective way to stay in control.
If you feel you need a long break from gaming, 399bwt's self-exclusion feature is here for you. Once activated, you will not be able to play any games on 399bwt for the duration you set, under any circumstances.
Email us at [email protected] or let us know via live chat that you'd like to activate self-exclusion.
Choose any one duration: 6 months, 1 year, 3 years, or 5 years.
Our team will verify your identity and close the account within 24 hours.
Your account will remain inactive until the period ends. The duration can be extended.
Important: Do not attempt to open a new account during self-exclusion. This is a violation of our responsible gaming policy and is also harmful to you.
Gaming addiction affects not just the individual but the entire family. If you feel a loved one is gaming excessively, it's important to know how you can help.
The collective support of family is the greatest strength in overcoming gaming addiction. You don't have to fight this alone.
399bwt is strictly for players aged 18 and above. We are committed to keeping minors off our gaming platform. Age verification is mandatory at registration, and KYC documents may be requested in cases of doubt.
For Parents: If you find out that your minor child has created an account on 399bwt, contact [email protected] immediately. We will take action right away.
Gaming addiction is a real issue, and seeking help is a sign of strength. Alongside its own support, 399bwt encourages players to reach out to professional organizations.
Kaan Pete Roi — Bangladesh Mental Health Helpline
Kiran Helpline: 1800-599-0019If a family member is struggling with addiction, a professional counselor can help.
Ask Our Support TeamGuides and checklists to help you understand and manage your gaming habits.
Available from the support teamAnswers to the most frequently asked questions about responsible gaming.
Your safety is our top priority at 399bwt. Play within your limits, enjoy life, and join our family of millions of trusted members.